Refunds

What is refundable, what is not, and how to ask.

Contents

What is not refundable
What a refund does to your licence
How to request one
If you are a consumer in the EU, EEA or UK

This page is section 6 of the terms of sale. The terms govern.

We will refund you in full, within 30 days of purchase, if Straud does not work as this documentation says it does. That includes:

it will not install or run on a platform we say we support;
a documented feature is missing or does not function;
it is materially different from what the manual and the terms of sale describe.

Tell us what happened and we will either fix it quickly or refund you. If we cannot make it work for you, you get your money back.

What is not refundable

An unwelcome verdict. Straud's purpose is to find problems in research, and it frequently finds them. A report you did not want is the product working, not a defect.
Deciding you do not need it, or that it does not suit how you work, once you have used it.
Your data not being suitable — for example, too few observations for a check to run. Straud will tell you when that is the case, and saying so is a correct result.

What a refund does to your licence

A refund ends your licence to Straud (full version) on the day it is issued. Straud (free) is unaffected — it is free, and you keep it. Reports you produced while you were licensed remain yours.

How to request one

Either route works, and you do not need both:

Through the reseller who processed your payment — they can issue refunds directly and do not depend on us being available.
By email to contact@straud.dev from the address you bought with.

We deliberately provide the first route so that a refund does not depend on us being reachable.

If you are a consumer in the EU, EEA or UK

You have a statutory right to withdraw from the purchase within 14 days. Because Paddle is the seller of record, you exercise it against Paddle, under their buyer terms: you receive a full refund of what you paid, unless you have begun downloading or using Straud within those 14 days having agreed at checkout that it be made available to you immediately.

Nothing in this section limits any statutory right you have. Where such a right applies, it takes precedence over the terms above, and we will honour it.